If something should happen to be wrong with your item, please let us know. Our first desire is to get your purchased item right. If your item is damaged or somehow incorrect, send us a message and we'll see what we can work out together. Nothing but love here.
If getting your item right just isn't possible, wrong size, print's completely wrong, etc, we'll be happy to issue a refund in exchange for the return of the damaged item.
No matter where your item was shipped from, just send it back to:
The Rogue Crusade
132 Portsmouth Road
Gallipolis, OH 45631
When we get the item in our hands we'll send your money back with a bit of sadness in our hearts.
Due to the nature of digital products (can't really "return" them) refunds are only allowed in the most rarest of occasions. A screenshot of error messages sent via Etsy Messages will usually suffice, but in most cases we'd much rather just try a different method of getting you your file.
Please note that 85% of we create ourselves is at least partially processed digitally. Getting from computer to "real thing" is bound to have a few print discrepancies. Colors can be a shade off, placement can be a pixel or five more to the left than you expected. That's just the nature of the beast.