The Shipping Policy!
I Just Want A Download!
None of this applies to Printable/Downloadable things like our planner pages. We don't even collect your shipping address if all you're getting is digital products! You'll get an email separate from your order notification with a download link, and you'll be able to access your downloads from your account page at any time.
When do you ship?
Now that everything is shipped from our Loot Room in Gallipolis, Ohio, we ship stuff out Monday through Friday, doing our best to get everything out within 3 days. If we don't get it out in those 3 days we'll contact you to let you know why!
What are your shipping rates?
Now that everything is in one place, everything is getting weighed, so no more trying to do flat rate shipping to cover shipments from a whole bunch of manufacturers! The weight of your package and your location will determine shipping costs, so you'll be paying the same discounted rates through Shopify that we pay!
What shipping services do you use?
We're currently only shipping using USPS. You can learn about the USPS services here. Other carriers will be added as we get rolling.
Where do you ship to?
Now that we're calculating prices with USPS we feel a little better opening our shipping internationally again. So at this time we're shipping to wherever!
Do you offer tracking?
Once it's out the door it's in the USPS's hands. (May the odds be ever in both our favor!) All the USPS shipping services except First-Class Mail® offer tracking services, and you'll get an email from us when we print your shipping label. You can also use the Shop App to track your packages from us and keep up with our updates!
What About COVID?
USPS has been particularly wonky with the pandemic and other things going on in the USA this past year, but things seem to be getting somewhat back to normal and packages seem to be getting places within the usual one week timespan.
What if something gets lost?
Even without a Pandemic we're pretty open to conversations about shipping, which we've done with international packages in the past (Things were getting lost when entering Australia there for a minute, for instance). Believe you me, it frustrates us as much as you when things don't go as expected! There's not a whole lot we can do on our end besides poking at their "Lost Package" form and hoping for the best, but if a month goes by and you still don't have your loot definitely let us know and we'll do whatever we can to make it right!
Do you offer Free Shipping?
You can get FREE SHIPPING by earning and spending shiny points as part of our reward program! It costs 750 shiny points to get a free shipping coupon. Just one of the special perks you get for playing along with us in our adventure.
What do you do to lessen the impact of online shopping on the environment?
For information on how to make your shipment carbon neutral, and how we use recycled and reused materials in our packages as much as possible, you can click here for this and other ways we try to make the world a better place as an adventuring party.
