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I received this as a gift, and it's one of my favorite mugs to drink tea from. It's solid and well-made, and holds heat about as well as you'd expect a ceramic mug to do. I shame the gods by heating my water in the microwave, and therein lies my only quibble with this hot drink container: the handles is a little on the thin side, so it is sometimes hard to pull my freshly-nuked water from the nuke-box. But that problem is solved by a doubled paper towel, napkin, or pot holder, so it's more of a slight inconvenience than an actual problem.